One study conducted by Oracle and KPMG found that 49% of SaaS users have previously lost data. The likelihood of losing data from a SaaS tool is the next question that inevitably comes up. Trying to find it again, once it’s deleted or compromised, is like looking for a needle in a haystack, within a field of haystacks. However, if they do, in my experience, it’s often an old snapshot, it’s incomplete, and the process to get everything back can take days, if not weeks.Īgain, it’s simply because SaaS providers are lumping all user data together, in a way that makes sense for the provider. Some SaaS providers may be able to restore lost data. Now, this is not a “one-size fits all scenario”.
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A SaaS provider has built its software to maximize the use of its operating system, not continually snapshot and store the millions or billions of data points created by users. The reason the Shared Responsibility Model exists in the first place essentially comes down to the architecture of each application. Here is GitHub’s, here is Shopify’s and the one for Office 365. So when I meet this resistance, I just point people to the various terms of service laid out by each SaaS provider. I empathize with them, though, because I was once in their shoes. They often don’t believe their data isn’t backed up by the SaaS provider in real time. I’ve talked to other folks in DevOps, site reliability, or IT roles in recent years and I can tell you that the level of skepticism is high. Yet there are still things a user is responsible for User Access and Data. You can see that with the SaaS model, the largest onus is on the software provider. The above chart breaks down the various scenarios for protecting elements of the cloud computing relationship.
This term is most associated with AWS but this model actually governs all of cloud computing. Hence the term “Shared Responsibility Model”. You, the user, are on the hook for backing up and restoring whatever data you’ve entered and stored in their services. The bad news is this is where their responsibility ends. It doesn’t matter if servers are compromised by fire, meteor strike, or just human error, SaaS companies strive to ensure that every time a user logs in, the software is available. If you look at the terms of service for SaaS companies, they do their best to ensure their applications are up and running at all times. Now you are probably thinking, “Dave, I know all this. You simply access their servers (and your data) through an operating system or API. Those giant on-prem server rooms companies housed years ago, now rest with the SaaS provider. This likely goes without saying but you rent SaaS applications, you don’t own them. Yet this risk is important to understand, otherwise, all the vital SaaS data you rely on each and every day could disappear in the blink of an eye.Īnd it could be gone for good. It’s a risk that people rarely discussed in my early days as a DevOps and is still rarely talked about. All this convenience comes with one inherent risk.
Like most “too good to be true” things, there’s a catch. We can build and grow businesses cheaper and faster than ever before. SaaS has created a completely different reality for modern businesses. However, at Rewind, where I oversee technical operations, I looked after our software needs with a modem and a laptop. Twenty years ago, having this many applications to run a business was unthinkable and would have cost millions of dollars in operational resources. The average small to medium-sized business can easily have over 100 SaaS applications in their technology stack. Businesses are now embracing SaaS solutions at a record pace. Today a new SaaS tool can be built and deployed across the world in mere days.
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It’s possible to create your own in-house solution to help automate some of the manual work around backing-up SaaS data.And it’s not uncommon, in one study, about 40% of users have said they have lost data in SaaS applications. Human error, cyber threats and integrations that have gone wrong are the main causes of data loss in SaaS.Even for SaaS, users are on the hook for protecting their own data. The “Shared Responsibility Model” doesn’t just govern your relationship with AWS, it actually impacts all of cloud computing.However, this reliance on SaaS comes with one glaring risk that’s rarely discussed. It’s cheaper and faster than ever before. SaaS is quickly becoming the default tool for how we build and scale businesses.